After-sales Service terms
Warranty:
edanins provides after-sale service warranty for the products, 18 months for main unit, 6 months for accessories, from the date of the delivery.(date shown on the AWB or B/L).
1. For the maintenance caused by non-artificial factor within warranty, edanins provides replacing parts free of charge after receiving the defective report from the customer.
2. Without the permission of edanins, any replacement or repair is not allowed. edanins has right to refuse this kind of repair.
Freight policy:
1. Within Warranty:
edanins is responsible for the freight & insurance charges of the shipment from edanins to the customer.
The customer is responsible for the freight & insurance charges of the shipment to edanins (this includes custom charges)
2. After Warranty:
The customer is responsible for any freight & insurance charges for returned product.
To the failure part or unit out of warranty, edanins can provide repair service and the parts for replacing under the value of commercial invoice. |
